Our Commitment to Fairness: To help every customer satisfied with our service, we accept customer return.

   We prioritize transparency, fairness, and exceptional customer service. We understand that returns are sometimes necessary, and we strive to make the process as smooth and straightforward as possible for our valued customers.

   WW2FIELD.COM

   Checking orders

   Once you receive item, pls ensure make a return within 14 business days after you receive your order package. Customer pls note: Order without quality problem, the return request is not accept.

   We are committed to providing you with products of the highest quality. If you receive an item that is defective or does not meet our quality standards, we will gladly accept returns and cover the return shipping costs.

   However, we do not accept unconditional returns for reasons unrelated to product quality. Our goal is to ensure that every purchase meets your expectations and satisfaction. If you have any concerns about your order, please contact our customer service team, and we will assist you promptly. 

   We accept return item in these conditions
Items is break when you receive it, not in good condition or quality problem

   We may also accept a refund money service before star return process in these conditions

   Package losted before deliveried, wrong item shipped, too long time (such as exceed 30 business days) not arrival

Responsibility Division

   We believe in a fair and equitable approach to returns, with responsibilities clearly defined for both parties involved: the customer and our company.

   Customers are responsible for

Product Inspection: Upon receiving order, customers are encouraged to inspect the items promptly to ensure they meet their expectations and requirements.

Careful Handling: Customers should handle the products with care and follow any specific care instructions provided by the manufacturer or our company.

Notification of Issues: In the event of any issues or concerns with the received products, customers must promptly notify us within a specified timeframe. Timely communication enables us to address any problems effectively.

Return Authorization: Prior to returning any items, customers must obtain authorization from our customer service team. Unauthorized returns may not be accepted or processed. Pls check the return address in the bottom of this page, address line.

Return Shipping: If the return is due to customer preference or non-compliance with product specifications, customers are responsible for the cost of return shipping.

   Our company is committed to

Product Quality: We are confident with the quality and craftsmanship of our products. If a product is found to be defective or not as described, we will take full responsibility for the return and provide a hassle-free resolution for the customer. Please check our policy that we will not accept the return process within quality problem, such as buyer get a cheaper one, buyer just don't need it, buyer change the mind etc.

Buyer should request a return process within 15 business days after the package is deliveried. You should contact us first to inform us that you need to start a return process and sent us e-mail, e-mail title should be the order number and products.

Return Authorization: Our customer service team will promptly review return requests and provide authorization for eligible returns. We aim to streamline the process and minimize any inconvenience for the customer. 

Free Return Shipping: In cases where the return is due to our error or product defect, we will cover the cost of return shipping. Our goal is to ensure that customers are not financially burdened by issues beyond their control.

   Fairness and Transparency

We believe in upholding the principles of fairness and transparency in all our dealings with customers. Our return policy is designed to protect the interests of both parties and uphold the integrity of our brand. Buyer's money will refund within 48 hours after we receive the return item during business days. Holiday days will not included.

   Contact Us

If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure your complete satisfaction with every purchase.

Thank you for choosing us. We appreciate your trust and confidence in our products and services.

[email protected]

Monday through Friday, from 9:00 AM to 17:00 PM (UTC +8)

Rturn Address: Unit 278, 2nd floor, 8 doors, Area D, Chunhua Apartment, Huaxing Road, Hedong District, Tianjin